Fact Sheet: Voice of the Operator

The Voice of the Operator is an app connected to Microsoft Dynamics 365. When a problem arises, such as a production delay, the system triggers an alert to prompt the operator to investigate the problem. Once the operator has observed the situation, they report their findings in the system and if further action is needed, an automated service request is deployed. Management can then review the situation and the operator’s assessment of the problem’s causation to avoid similar issues from recurring in the future.

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